Privacy policy

HAIR-BIQ Return & Refund Policy

Last Updated: August 10, 2026

At HAIR-BIQ, we want you to be satisfied with your purchase. We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.

Eligibility for Returns

To be eligible for a return:

  • The product must be unused and unopened.

  • The product must be in its original packaging and condition.

  • The product must not have been damaged due to customer handling.

  • You must provide your order number, receipt, or other proof of purchase.

  • Return requests must be made within 7 days of receiving the order.

How to Request a Return

To start a return, please contact HAIR-BIQ at:

Please include your order number and a brief explanation of the reason for your return.

Return Address:

Items returned without contacting us and receiving return instructions first may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after receiving it.

If you receive a product that is:

  • Damaged

  • Defective

  • Leaking

  • Incorrect

  • Different from what you ordered

please contact us as soon as possible with your order number and clear photos/videos of the product and packaging.

We will review the issue and, where applicable, provide a replacement or refund.

Non-Returnable Products

For hygiene and safety reasons, opened or used hair oil products cannot be returned.

We do not accept returns for:

  • Opened or used products

  • Products with missing or damaged packaging

  • Products damaged after delivery due to customer handling

  • Products returned after the 7-day return period

  • Products purchased on sale or under a special promotional offer, unless the item is defective, damaged, or incorrectly delivered

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

Exchanges

If you received the wrong or defective product, please contact us first.

For other product exchanges, availability may vary. If an exchange is approved, HAIR-BIQ will provide you with the necessary instructions.

Return Shipping

If the return is due to a wrong, defective, or damaged product received from HAIR-BIQ, we may cover the applicable return shipping cost.

For other approved returns, the customer may be responsible for return shipping costs.

Refunds

Once we receive your returned product, we will inspect it and notify you whether your refund has been approved or rejected.

If approved, the refund will be processed through the original payment method, where applicable.

Please allow up to 15 business days for the refund to be processed. Your bank or payment provider may require additional time to reflect the refund in your account.

If you have not received your approved refund after 20 business days, please contact us.

Contact Us

If you have any questions regarding returns or refunds, please contact:

HAIR-BIQ
WhatsApp: 0335-0178281


We are always happy to assist you.